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Shipping Policy

Delivery Information

 

Our freight providers deliver Schedule - Monday to Friday 9am - 5pm

You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
 
Our free shipping require you to be home 9am-5pm on the day of delivery. Perhaps a business address is more convenient for you. Simply change your delivery address in the checkout before purchasing.
 
Our courier will deliver to the ground floor only no stairs/sheds/back yards.

We try to despatch all orders within 5-7 working days. If you have not received an order within the specific delivery time, please notify us by email at: contact@pandugenerator.com .

If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for pick up or re-delivery. Pandu Generator is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date.
 
Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Large items take more time please allow 7-10 working days for delivery.
 
A re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to the Pandu Generator due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
 
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